Account deletion

Delete through the app

Open the parent profile and select account and household deletion in Settings. Review the family, every listed profile and the consequences, enter the confirmation word shown on screen, and confirm. In the current guest mode this deletes the selected family and all its profiles, not other families saved on the same device. Other parents also lose access to that family. Removing a profile from the device's saved list alone does not delete the family.

If you cannot sign in: email requests

You can request deletion from ISA Studio. Use the subject “EarnTime account deletion”, preferably from your registered email address. Following necessary identity verification, requests are handled within the deadlines required by applicable law; no additional uniform deadline is promised. Do not send passwords, verification codes or unnecessary child information. Sending an email does not itself delete an account.

Data covered by deletion

Guest family deletion removes that family's parent and child profiles, device registrations, tasks and reports, time ledgers and usage and associated notification subscriptions from the active service. Photo access is revoked and physical files are removed through a retryable deletion queue. It does not delete a separate Clerk sign-in identity. Full owner deletion for existing Clerk-based accounts is a separate operation covering the listed owned households/profiles and Clerk identity. Deleting only a child profile is neither kind of full deletion. Data owned by another user is not deleted as though it belonged to you.

Separate records and device settings

Immediate erasure of all Apple / Google and RevenueCat purchase records, previously delivered external measurement data, legally required records, operational logs and backups is not guaranteed. Retention and erasure follow those providers' actual periods and settings and applicable law. System permissions and protection settings are not automatically removed on every device. Check each device's OS settings.

If deletion is interrupted

Connectivity or external-service errors can interrupt the process. Some steps may already have completed, so do not treat an error as confirmation of completed deletion. Follow the on-screen retry instructions or contact support. For full deletion of an existing Clerk-based account, service-data deletion and Clerk identity deletion are separate stages. Guest-family deletion has no Clerk deletion stage.

Cancel subscriptions separately

Deleting an account or uninstalling the app does not cancel a Pro subscription. On iPhone / iPad, open Settings → Apple Account → Subscriptions; on Android, open Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel using the Apple / Google account used for the purchase.

Hash-only retry/deletion receipts and abuse/trial-prevention records may remain separately from active family history. Photo file removal is queued and retried after access is revoked. These records, provider logs and backups follow actual retention settings and mandatory legal requirements; immediate erasure of all copies is not guaranteed. A guest family need not have a registered email address; if you cannot access it, contact support for the applicable ownership-verification process without emailing passwords, invitation/recovery codes or child photos.