Support

If you have trouble with EarnTime JP, email the contact below.

What to include in your email

• The app version, if you can find it in the app
• Your iOS version
• What went wrong and the steps before it happened
• When it happened and whether it happens every time

Please do not send

• Passwords
• Sign-in or verification codes
• Personal data about your child such as full name, birth date or address

Data and deletion requests are handled within applicable legal deadlines following necessary identity verification. No additional uniform response deadline is promised. See the account deletion page for the procedure.